Telegram support decisions
ChimewardKeep every answer, handoff, and order draft tied to supplied catalog facts.
Provide topic, confidence, claim IDs, knowledge version, catalog rows, and requested items. Chimeward returns grounding and handoff decisions without placing an order.
Sign in and you go straight back to the Chimeward conversation. Work happens in chat. This page never asks for your card details or email address.
FIRST WORKING RESULT
An operable test bot with monitoring
- GroundingEvery answer claim ID must exist in the supplied knowledge set, then the knowledge version must match.
- Catalog quoteSKU, in-stock status, unit price, and quantity — only after a unique catalog-name match.
- DraftA priced draft is marked pending human confirmation. It does not place the order.
WHEN THE LATCH OPENS
A person takes the chat when the request is not a grounded catalog answer.
Handoff occurs for a human request, payment dispute, low confidence, same-day request, or unavailable item.
- Person askedHandoff occurs when the user asks for a person.
- Payment disputeThe topic is a payment dispute.
- Low confidenceConfidence is below 0.75.
- Same-daySame-day delivery is unconfirmed.
- UnavailableA requested item is unavailable.
THROUGH THE HATCH
Claim IDs first, then knowledge version, then a unique catalog match.
- 01
Chimeward applies user request, payment dispute, and confidence rules in order.
- 02
It checks answer claim IDs before knowledge version and rejects requests without a unique catalog-name match.
- 03
It quotes supplied stock and price facts, hands off unavailable or same-day requests, and can build a priced draft for human confirmation.
An answer or handoff decision with its reason
A grounded, stale-knowledge, or unsupported-claim diagnosis
Quoted catalog items plus a handoff result and not-placed order status
A priced order draft marked pending human confirmation
WHAT YOU SLIDE UNDER THE GLASS
The hatch only answers from the facts you pass in.
Inputs cover topic, confidence, claim IDs, knowledge version, catalog rows, customer messages, and requested items.
- 01
User-requested-human flag, topic, and confidence value
- 02
Answer claim IDs, approved knowledge claim IDs, and current and expected knowledge versions
- 03
Catalog SKU, name, stock, price, and currency data
- 04
Customer message and requested item queries with quantities
THE LATCH STAYS SHUT
Chimeward does not send a Telegram message or place an order.
- The engine has no send operation. The skill output contract sets externalSent false.
- Grounded replies keep order_status at not_placed.
- Order drafts stay pending_human_confirmation.
- Do not send an external message without a separate approved step.
- Sending a Telegram message or placing an order
- Answering from a claim ID absent from the supplied knowledge set
- Silently choosing from a non-unique catalog-name match
STARTER
Open a test-bot workspace you can still supervise.
$19.00 is stated here before you register; card payment runs through Stripe Checkout inside the signed-in workspace.
$19.00 per month
Continue to workspace billingBEFORE YOU TEST THE CHANNEL
Questions
When is a request handed to a person?
Handoff occurs when the user asks for a person, the topic is a payment dispute, confidence is below 0.75, same-day delivery is unconfirmed, or a requested item is unavailable.
How is answer grounding checked?
The engine first checks that every answer claim ID exists in the supplied knowledge set, then checks that the knowledge version matches the expected version.
What does the catalog quote contain?
It retains SKU, in-stock status, unit price, and requested quantity for each uniquely matched requested item, plus any handoff reason.
Does an order draft place the order?
No. The quote returns order status not placed, and a separate priced draft is marked pending human confirmation.